| Work Function: A. Perform Troubleshooting |
| Key Activity: A1. Analyze problem and research solutions |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze and prioritize information. | Somewhat Important |
| | | Ability to use written and electronic documentation. | Important |
| | | Ability to gather information. | Somewhat Important |
| | | Ability to recognize and respond to customer needs and demonstrate commitment to customer. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of troubleshooting methods. | Somewhat Important |
| | | Knowledge of sources of relevant technical data. | Important |
| | | Ability to prioritize possible solutions based on technical criteria. | Somewhat Important |
| | | Knowledge of escalation procedures. | Important |
| | | Ability to identify and resolve technical conflicts. | Important |