| Work Function: A. Define Customer Requirements |
| Key Activity: A1. Identify and document customer requirements |
| | Comment |
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| | Employability Skills |
| | | Ability to compare multiple viewpoints and analyze communication. | Important |
| | | Ability to integrate multiple items of data, contrast conflicting data and research additional information sources. | Important |
| | | Ability to establish rapport with co-workers and customers. | Important |
| | | Ability to detect underlying issues and resolve technical conflicts. | Important |
| | | Ability to present complex ideas/information and pose critical questions. | Important |
| | Technical Knowledge |
| | | Knowledge of continuous quality improvement tools. | Somewhat Important |
| | | Knowledge of company procedures regarding document approval. | Important |
| | | Ability to incorporate changes to customer requirements. | Important |
| | | Knowledge of configuration management and change control processes. | Somewhat Important |
| | | Ability to draw requirements from customers and infer technological implications. | Important |
| | | Knowledge of systems requirements and modeling. | Important |
| Key Activity: A2. Define security requirements |
| | Comment |
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| | Employability Skills |
| | | Ability to follow policies and procedures, pay attention to detail and follow up on assigned tasks. | Somewhat Important |
| | | Ability to compare multiple viewpoints. | Important |
| | | Ability to examine information for relevance and accuracy and adapt principles/rules to new applications. | Important |
| | Technical Knowledge |
| | | Knowledge of company standards and applicable laws and regulations regarding security. | Important |
| | | Knowledge of risk identification and security limitations. | Somewhat Important |
| | | Knowledge of networking, systems and applications security. | Important |
| | | Knowledge of data integrity issues. | Important |
| | | Knowledge of security requirements and transaction procedures. | Important |
| Key Activity: A4. Develop and document data and business process models |
| | Comment |
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| | Employability Skills |
| | | Ability to summarize and translate mathematical data. | Important |
| | | Ability to convert numerical data and predict results. | Important |
| | | Ability to integrate and analyze information and organize technical reports. | Important |
| | | Ability to actively participate in team activities and encourage/support team members. | Important |
| | | Ability to respond to customer needs, relate to concerns and resolve conflicts to customer satisfaction. | Important |
| | Technical Knowledge |
| | | Knowledge of diagramming methodologies and the ability to utilize modeling tools and techniques. | Important |
| | | Knowledge of company procedures regarding customer validation. | Important |
| | | Knowledge of business process and data models. | Important |
| | | Knowledge of networks and systems infrastructure. | Important |
| | | Knowledge of distributed computing. | Somewhat Important |
| Key Activity: A5. Define documentation and training requirements |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Key Activity: A6. Identify performance metrics |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Work Function: B. Determine Solutions for New and Existing Systems |
| Key Activity: B3. Make fiscal recommendations regarding technology |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to implement technological improvements and generate technological solutions. | Important |
| | | Ability to design programs, networks and systems, evaluate computer utilization and judge information accuracy. | Important |
| | | Ability to support positions/policies. | Important |
| | | Ability to develop alternative systems designs. | Important |
| | | Ability to compose well organized presentations and discuss issues. | Important |
| | | Ability to develop formal and informal relationships with leaders in the enterprise. | Important |
| | Technical Knowledge |
| | | Knowledge of risk assessment and ROI analysis techniques. | Important |
| | | Knowledge of business plan and strategic goals. | Important |
| | | Knowledge of recommendation procedures and documentation. | Important |
| | | Knowledge of lifecycle costs. | Somewhat Important |
| Key Activity: B6. Define systems interfaces |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to propose new technology and predict results. | Important |
| | Technical Knowledge |
| Key Activity: B7. Define implementation strategies |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Work Function: C. Provide Strategic Direction for Systems Configuration and Interoperability |
| Key Activity: C2. Make recommendations regarding company's investment in technology |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to generate unique solutions and formulate new ideas, plans and approaches. | Important |
| | | Ability to analyze information and formulate proposals. | Important |
| | | Ability to present complex ideas/information and pose critical questions. | Important |
| | | Ability to create original documents. | Important |
| | | Ability to evaluate computer utilization. | Somewhat Important |
| | | Ability to analyze goals/constraints and examine proposed modifications and improvements. | Important |
| | Technical Knowledge |
| | | Knowledge of risk assessment analysis techniques. | Important |
| | | Knowledge of business plan, strategic goals and business conditions. | Important |
| | | Knowledge of recommendation procedures. | Important |
| | | Knowledge of systems architecture and frameworks. | Important |
| Key Activity: C4. Provide integration for legacy systems |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to propose new applications and predict technological results. | Important |
| | | Ability to evaluate customer requirements and pose critical questions. | Important |
| | | Ability to analyze goals/constraints and examine proposed modifications and improvements. | Important |
| | | Ability to resolve conflicts to customer satisfaction. | Important |
| | Technical Knowledge |
| | | Knowledge of legacy systems. | Important |
| | | Knowledge of interoperability issues and constraints. | Important |
| | | Knowledge of cross-platform technologies, tools and security considerations. | Important |
| | | Knowledge of human factors principles and interface design. | Important |
| Work Function: D. Provide High-level Technology Management |
| Key Activity: D1. Define systems goals and performance metrics |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to summarize and translate mathematical data. | Important |
| | | Ability to convert numerical data and predict results. | Important |
| | | Ability to create detailed supporting documents. | Important |
| | | Ability to evaluate computer utilization. | Somewhat Important |
| | | Ability to make exceptional effort on behalf of customer and resolve conflict to customer satisfaction. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of systems goals and performance metrics. | Somewhat Important |
| | | Ability to match performance metrics to customer requirements and service levels. | Important |
| | | Ability to identify, collect and interpret metrics. | Important |
| | | Knowledge of descriptive statistics and process control methods. | Important |
| Key Activity: D4. Provide long-term strategic and change management consulting |
| | Comment |
| | | | |
| | Employability Skills |
| | Technical Knowledge |
| Key Activity: D5. Evaluate new technologies, applications and products |
| | Comment |
| | | | |
| | Employability Skills |
| | Technical Knowledge |
| | | Knowledge of technology use and deployment strategies appropriate to enterprise. | Important |
| Work Function: E. Implement Systems |
| Key Activity: E1. Guide and direct systems implementation projects |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to organize and present complex ideas/information and pose critical questions. | Important |
| | | Ability to identify enterprise systems strengths/limitations. | Important |
| | | Ability to plan effectively and integrate multiple perspectives. | Important |
| | | Ability to encourage/support team members. | Important |
| | | Ability to solicit and accept feedback. | Important |
| | | Ability to prepare and implement project management plan. | Important |
| | Technical Knowledge |
| | | Ability to use project management tools and techniques. | Important |
| | | Knowledge of company approval procedures. | Important |
| | | Knowledge of systems technology, performance metrics and implementation issues. | Important |
| Key Activity: E3. Perform implementation readiness review |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to detect underlying issues and resolve technical conflicts. | Important |
| | | Ability to compare multiple viewpoints and relate intent to desired results. | Somewhat Important |
| | | Ability to present complex ideas/information and pose critical questions. | Important |
| | | Ability to generate and evaluate alternative solutions and predict outcomes based on prior knowledge/experience. | Important |
| | Technical Knowledge |
| | | Knowledge of procedures and documentation. | Important |
| | | Knowledge of computing infrastructure. | Somewhat Important |
| | | Knowledge of stakeholder needs and expectations. | Important |
| | | Knowledge of implementation schedule. | Important |
| | | Knowledge of risk assessment procedures. | Somewhat Important |
| Key Activity: E5. Put systems into service |
| | Comment |
| | | | |
| | Employability Skills |
| | Technical Knowledge |