| Work Function: A. Define Customer Requirements |
| Key Activity: A1. Identify and document customer requirements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to compare multiple viewpoints and analyze communication. | Somewhat Important |
| | | Ability to integrate multiple items of data, contrast conflicting data and research additional information sources. | Important |
| | | Ability to establish rapport with co-workers and customers. | Somewhat Important |
| | | Ability to detect underlying issues and resolve technical conflicts. | Important |
| | | Ability to present complex ideas/information and pose critical questions. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of continuous quality improvement tools. | Important |
| | | Knowledge of company procedures regarding document approval. | Important |
| | | Ability to incorporate changes to customer requirements. | Important |
| | | Knowledge of configuration management and change control processes. | Important |
| | | Ability to draw requirements from customers and infer technological implications. | Important |
| | | Knowledge of systems requirements and modeling. | Important |
| Key Activity: A2. Define security requirements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to follow policies and procedures, pay attention to detail and follow up on assigned tasks. | Important |
| | | Ability to compare multiple viewpoints. | Somewhat Important |
| | | Ability to examine information for relevance and accuracy and adapt principles/rules to new applications. | Important |
| | Technical Knowledge |
| | | Knowledge of company standards and applicable laws and regulations regarding security. | Important |
| | | Knowledge of risk identification and security limitations. | Important |
| | | Knowledge of networking, systems and applications security. | Important |
| | | Knowledge of data integrity issues. | Important |
| | | Knowledge of security requirements and transaction procedures. | Important |
| | | Knowledge of industry-standard security technology, tools and practices. | Important |
| Key Activity: A4. Develop and document data and business process models |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to summarize and translate mathematical data. | Important |
| | | Ability to convert numerical data and predict results. | Important |
| | | Ability to integrate and analyze information and organize technical reports. | Somewhat Important |
| | | Ability to actively participate in team activities and encourage/support team members. | Important |
| | | Ability to respond to customer needs, relate to concerns and resolve conflicts to customer satisfaction. | Important |
| | Technical Knowledge |
| | | Knowledge of diagramming methodologies and the ability to utilize modeling tools and techniques. | Important |
| | | Knowledge of company procedures regarding customer validation. | Important |
| | | Knowledge of business process and data models. | Important |
| | | Knowledge of networks and systems infrastructure. | Important |
| | | Knowledge of distributed computing. | Somewhat Important |
| Key Activity: A5. Define documentation and training requirements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to identify training needs. | Important |
| | | Ability to analyze application of learning tools and investigate new learning techniques. | Important |
| | | Ability to assess individual knowledge and skills. | Important |
| | | Ability to develop appropriate training procedures and conduct task-specific training. | Important |
| | | Ability to demonstrate honesty and trustworthiness. | Important |
| | Technical Knowledge |
| | | Knowledge of company procedures regarding documentation and training. | Important |
| | | Knowledge of just-in-time training methods. | Somewhat Important |
| | | Ability to evaluate training materials and delivery methods. | Important |
| | | Knowledge of instructional design principles. | Important |
| Key Activity: A6. Identify performance metrics |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to detect underlying issues and resolve technical conflicts. | Important |
| | | Ability to compare and interpret multiple viewpoints. | Important |
| | | Ability to convert numerical data and predict arithmetic results. | Important |
| | | Ability to summarize and translate mathematical data. | Important |
| | | Ability to understand continuous improvement process and analyze goals/constraints. | Important |
| | Technical Knowledge |
| | | Knowledge of performance metrics documentation procedures. | Important |
| | | Knowledge of company procedures regarding customer validation. | Important |
| | | Ability to translate customer requirements into quantifiable entities. | Important |
| | | Ability to identify, collect and interpret metrics. | Important |
| | | Knowledge of statistical process control methods. | Important |
| | | Ability to draw performance metrics from customers and infer technological implications. | Important |
| Work Function: B. Determine Solutions for New and Existing Systems |
| Key Activity: B1. Evaluate proven and emerging tools and technologies |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to research additional information sources and create data gathering processes. | Somewhat Important |
| | | Ability to analyze operational problems, evaluate computer utilization and judge information accuracy. | Important |
| | | Ability to evaluate effectiveness of solutions for customer and forecast future customer needs. | Important |
| | | Ability to adapt principles to new applications. | Important |
| | Technical Knowledge |
| | | Knowledge of sources of information for proven and emerging technologies. | Important |
| | | Knowledge of requirements and standards. | Important |
| | | Knowledge of tools and technologies. | Somewhat Important |
| Key Activity: B3. Make fiscal recommendations regarding technology |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to implement technological improvements and generate technological solutions. | Important |
| | | Ability to design programs, networks and systems, evaluate computer utilization and judge information accuracy. | Important |
| | | Ability to support positions/policies. | Important |
| | | Ability to develop alternative systems designs. | Important |
| | | Ability to compose well organized presentations and discuss issues. | Important |
| | | Ability to develop formal and informal relationships with leaders in the enterprise. | Important |
| | Technical Knowledge |
| | | Knowledge of risk assessment and ROI analysis techniques. | Somewhat Important |
| | | Knowledge of business plan and strategic goals. | Somewhat Important |
| | | Knowledge of recommendation procedures and documentation. | Somewhat Important |
| | | Knowledge of lifecycle costs. | Somewhat Important |
| Key Activity: B6. Define systems interfaces |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to generate and evaluate alternative solutions. | Important |
| | | Ability to create and develop new rules/principles. | Important |
| | | Ability to recognize organizational strengths/limitations. | Important |
| | | Ability to propose new technology and predict results. | Important |
| | | Ability to detect underlying issues and resolve technical conflicts. | Important |
| | Technical Knowledge |
| | | Knowledge of systems and interfaces. | Important |
| | | Knowledge of requirements regarding exchange of data. | Important |
| | | Knowledge of access issues. | Important |
| | | Knowledge of graphical user interface design and platforms. | Important |
| Work Function: C. Provide Strategic Direction for Systems Configuration and Interoperability |
| Key Activity: C1. Evaluate company's current IT framework and technology strategies |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to compare multiple viewpoints and relate intent to desired results. | Important |
| | | Ability to adapt rules/principles to new applications. | Important |
| | | Ability to responsibly challenge unethical practices/decisions and formulate ethical course of action. | Important |
| | | Ability to evaluate application of technology. | Important |
| | | Ability to create mental models. | Important |
| | Technical Knowledge |
| | | Knowledge of technology strategies. | Important |
| | | Knowledge of strategic plan, business conditions and future goals. | Important |
| | | Knowledge of the nature of data and data communication strategies. | Important |
| | | Knowledge of distributed computing. | Important |
| | | Knowledge of current communication protocols and programming languages. | Important |
| | | Knowledge of systems architecture and frameworks. | Important |
| Key Activity: C2. Make recommendations regarding company's investment in technology |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to generate unique solutions and formulate new ideas, plans and approaches. | Important |
| | | Ability to analyze information and formulate proposals. | Important |
| | | Ability to present complex ideas/information and pose critical questions. | Important |
| | | Ability to create original documents. | Important |
| | | Ability to evaluate computer utilization. | Important |
| | | Ability to analyze goals/constraints and examine proposed modifications and improvements. | Important |
| | Technical Knowledge |
| | | Knowledge of risk assessment analysis techniques. | Somewhat Important |
| | | Knowledge of business plan, strategic goals and business conditions. | Somewhat Important |
| | | Knowledge of recommendation procedures. | Somewhat Important |
| | | Knowledge of systems architecture and frameworks. | Somewhat Important |
| | | Knowledge of financial concepts. | Somewhat Important |
| Key Activity: C3. Define data warehousing requirements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to generate and evaluate alternative solutions. | Important |
| | | Ability to create and develop new rules/principles. | Important |
| | | Ability to recognize organizational systems strengths/limitations and evaluate process/procedure. | Important |
| | | Ability to propose new technology applications and predict results. | Important |
| | | Ability to detect and summarize underlying issues and resolve technical conflicts. | Important |
| | Technical Knowledge |
| | | Knowledge of decision support strategies and data modeling. | Important |
| | | Knowledge of company standards and applicable laws and regulations. | Important |
| | | Knowledge of warehousing strategies. | Important |
| | | Knowledge of company data systems. | Important |
| | | Knowledge of computing platforms. | Important |
| | | Knowledge of customer needs and specification development. | Important |
| Key Activity: C4. Provide integration for legacy systems |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to propose new applications and predict technological results. | Important |
| | | Ability to evaluate customer requirements and pose critical questions. | Important |
| | | Ability to analyze goals/constraints and examine proposed modifications and improvements. | Important |
| | | Ability to resolve conflicts to customer satisfaction. | Important |
| | Technical Knowledge |
| | | Knowledge of legacy systems. | Important |
| | | Knowledge of interoperability issues and constraints. | Somewhat Important |
| | | Knowledge of cross-platform technologies, tools and security considerations. | Somewhat Important |
| | | Knowledge of human factors principles and interface design. | Important |
| Key Activity: C5. Provide systems consulting to user groups |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to establish rapport with users. | Important |
| | | Ability to detect and summarize underlying issues and resolve technical conflicts. | Important |
| | | Ability to generate, evaluate and recommend alternative solutions. | Important |
| | | Ability to communicate complex technical information effectively to users. | Important |
| | | Ability to stay current on cutting edge technologies and processes. | Important |
| | Technical Knowledge |
| | | Knowledge of business and change processes. | Important |
| | | Knowledge of application support and development processes. | Important |
| | | Knowledge of information sources for gathering and assessing customer requirements, specifications, solution alternatives and training and documentation needs. | Important |
| | | Ability to provide technical knowledge and support to a variety of customer groups. | Important |
| Work Function: D. Provide High-level Technology Management |
| Key Activity: D1. Define systems goals and performance metrics |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to summarize and translate mathematical data. | Important |
| | | Ability to convert numerical data and predict results. | Important |
| | | Ability to create detailed supporting documents. | Important |
| | | Ability to evaluate computer utilization. | Important |
| | | Ability to make exceptional effort on behalf of customer and resolve conflict to customer satisfaction. | Important |
| | Technical Knowledge |
| | | Knowledge of systems goals and performance metrics. | Somewhat Important |
| | | Ability to match performance metrics to customer requirements and service levels. | Somewhat Important |
| | | Ability to identify, collect and interpret metrics. | Somewhat Important |
| | | Knowledge of descriptive statistics and process control methods. | Somewhat Important |
| Key Activity: D2. Audit systems performance |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze systems operation and determine changes in performance. | Important |
| | | Ability to interpret and evaluate data. | Important |
| | | Ability to verify data accuracy. | Important |
| | | Ability to research additional information sources. | Important |
| | | Ability to summarize, integrate and analyze information. | Important |
| | Technical Knowledge |
| | | Knowledge of audit procedures and schedules. | Important |
| | | Ability to identify exceptions. | Important |
| | | Knowledge of exception reporting procedures. | Important |
| | | Knowledge of escalation processes. | Important |
| | | Knowledge of systems performance and capacities. | Somewhat Important |
| Key Activity: D4. Provide long-term strategic and change management consulting |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to adapt technology for alternative uses. | Somewhat Important |
| | | Ability to formulate new ideas/approaches and organize new processes/procedures. | Important |
| | | Ability to create new rules/principles. | Important |
| | | Ability to recognize and evaluate enterprise systems strengths/limitations. | Important |
| | Technical Knowledge |
| | | Knowledge of systems operation, infrastructure and performance. | Important |
| | | Ability to track and interpret emerging technology and business trends. | Important |
| | | Ability to develop, implement and update strategic and tactical plans. | Important |
| | | Knowledge of enterprise marketing, sales and service requirements. | Important |
| | | Ability to produce meaningful revenue and product analysis forecasts. | Important |
| Work Function: E. Implement Systems |
| Key Activity: E1. Guide and direct systems implementation projects |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to organize and present complex ideas/information and pose critical questions. | Important |
| | | Ability to identify enterprise systems strengths/limitations. | Important |
| | | Ability to plan effectively and integrate multiple perspectives. | Important |
| | | Ability to encourage/support team members. | Important |
| | | Ability to solicit and accept feedback. | Important |
| | | Ability to align resources with project needs. | Important |
| | | Ability to prepare and implement project management plan. | Important |
| | Technical Knowledge |
| | | Ability to use project management tools and techniques. | Important |
| | | Knowledge of company approval procedures. | Important |
| | | Knowledge of systems technology, performance metrics and implementation issues. | Important |
| Key Activity: E2. Ensure quality of routine systems monitoring |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to identify enterprise systems strengths/limitations and evaluate process/procedure. | Important |
| | | Ability to predict technological impacts and results. | Important |
| | | Ability to analyze, summarize and translate monitoring data. | Important |
| | | Ability to identify and resolve conflicts. | Important |
| | Technical Knowledge |
| | | Knowledge of business goals and company procedures. | Important |
| | | Knowledge of monitoring tools and techniques. | Important |
| | | Knowledge of quantitative analysis methods and performance metrics. | Important |
| | | Knowledge of hardware and software. | Important |
| | | Ability to analyze reports for quality and reliability. | Important |
| Key Activity: E3. Perform implementation readiness review |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to detect underlying issues and resolve technical conflicts. | Important |
| | | Ability to compare multiple viewpoints and relate intent to desired results. | Important |
| | | Ability to present complex ideas/information and pose critical questions. | Important |
| | | Ability to generate and evaluate alternative solutions and predict outcomes based on prior knowledge/experience. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of procedures and documentation. | Important |
| | | Knowledge of computing infrastructure. | Important |
| | | Knowledge of stakeholder needs and expectations. | Important |
| | | Knowledge of implementation schedule. | Important |
| | | Knowledge of risk assessment procedures. | Important |
| Key Activity: E4. Coordinate systems user training |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze work assignments and delegate responsibilities. | Important |
| | | Ability to manage timelines and recommend timeline adjustments. | Important |
| | | Ability to accept responsibility for own actions and understand impact on others. | Somewhat Important |
| | | Ability to identify training needs. | Important |
| | Technical Knowledge |
| | | Knowledge of user documentation. | Important |
| | | Knowledge of just-in-time training. | Important |
| | | Ability to identify and procure resources for training. | Important |
| | | Ability to evaluate training materials and delivery methods. | Important |
| | | Knowledge of instructional design principles. | Important |
| Key Activity: E5. Put systems into service |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to diagnose performance deviations and distinguish trends in performance. | Important |
| | | Ability to integrate systems technology. | Important |
| | | Ability to relate to customer concerns and make appropriate efforts on behalf of customer. | Important |
| | Technical Knowledge |
| | | Knowledge of customer approval processes. | Important |
| | | Ability to identify discrepancies and exceptions. | Important |
| | | Knowledge of documentation procedures. | Somewhat Important |
| | | Knowledge of systems ownership transfer guidelines. | Important |
| | | Knowledge of customer requirements, company procedures regarding access and business conditions. | Important |
| | | Ability to create and document customer support policies. | Important |
| Key Activity: E6. Review and evaluate systems documentation |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze organization of information and transfer information between formats. | Important |
| | | Ability to pay attention to details, monitor performance standards and follow up on assigned tasks. | Important |
| | | Ability to create detailed supporting documents. | Important |
| | | Ability to demonstrate commitment to excellence and adhere to standards. | Important |
| | Technical Knowledge |
| | | Knowledge of established standards for technical writing and systems documentation. | Important |
| | | Knowledge of systems architecture. | Important |
| | | Ability to select and evaluate delivery media and organization methods. | Important |