| Work Function: A. Analyze Project Requirements |
| Key Activity: A1. Gather data to identify customer requirements |
| | Comment |
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| | Employability Skills |
| | | Ability to pose critical questions. | Important |
| | | Ability to compile and analyze multiple viewpoints. | Somewhat Important |
| | | Ability to respond appropriately to others. | Important |
| | | Ability to identify and prioritize the need for data. | Important |
| | | Ability to encourage cooperation and keep an open mind to new data and opinions. | Important |
| | | Ability to consolidate and summarize a variety of options. | Important |
| | | Ability to apply creative solutions to new situations. | Important |
| | Technical Knowledge |
| | | Knowledge of interview techniques with respect to customer requirements and delivery options. | Important |
| | | Knowledge of information gathering methods and quantity of information required. | Important |
| | | Knowledge of workplace and industry vocabulary. | Important |
| | | Knowledge of industry standards. | Important |
| Key Activity: A2. Interpret, evaluate and confirm requirements |
| | Comment |
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| | Employability Skills |
| | | Ability to select/obtain information relevant to task. | Important |
| | | Ability to relate intent to desired results. | Important |
| | | Ability to analyze information for accuracy, consistency and relevance. | Important |
| | | Ability to use word processing, desktop publishing, online publishing and graphics software. | Somewhat Important |
| | | Ability to obtain customer approval of requirements. | Important |
| | Technical Knowledge |
| | | Ability to define requirements in appropriate business terms. | Important |
| | | Ability to present and refine requirements as necessary with customer approval. | Important |
| | | Knowledge of outlining and conceptualizing tools. | Important |
| Key Activity: A3. Define scope of work |
| | Comment |
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| | Employability Skills |
| | | Ability to create detailed supporting documents. | Important |
| | | Ability to predict outcomes/results based on experience or prior knowledge. | Somewhat Important |
| | | Ability to negotiate alternatives. | Important |
| | | Ability to prioritize conflicting work demands. | Important |
| | | Ability to identify the theme, purpose and scope of the assignment. | Important |
| | | Ability to visualize sequence of events/activities. | Important |
| | | Ability to estimate required resources and schedule. | Important |
| | Technical Knowledge |
| | | Ability to identify technical and human resource interdependencies. | Somewhat Important |
| | | Ability to evaluate work procedures for effectiveness and efficiency. | Somewhat Important |
| | | Knowledge of hardware and software capabilities/constraints. | Somewhat Important |
| | | Knowledge of project management tools. | Somewhat Important |
| Key Activity: A4. Identify time, technology and resource constraints and delivery options |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create detailed supporting documents. | Important |
| | | Ability to predict outcomes/results based on experience or prior knowledge. | Somewhat Important |
| | | Ability to apply creative solutions to new situations. | Important |
| | | Ability to understand constraints, generate alternatives, consider risks, evaluate options and formulate action plans. | Important |
| | | Ability to present complex information and recommendations. | Important |
| | Technical Knowledge |
| | | Ability to identify appropriate resources. | Important |
| | | Knowledge of key sources of information. | Important |
| | | Knowledge of technology and resource constraints. | Important |
| | | Knowledge of various delivery options and industry standards. | Important |
| | | Knowledge of operating systems, application software and Internet capabilities. | Somewhat Important |
| Key Activity: A5. Review and refine document plan |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Key Activity: A6. Define purpose, standards and use of documentation |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Work Function: B. Perform Research |
| Key Activity: B1. Define research questions |
| | Comment |
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| | Employability Skills |
| | | Ability to interpret information. | Important |
| | | Ability to compare multiple viewpoints. | Important |
| | | Ability to pose critical questions. | Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Important |
| | Technical Knowledge |
| | | Ability to synthesize information into clear research questions which are relevant to project goals. | Important |
| | | Knowledge of research interview questionnaire development. | Somewhat Important |
| | | Knowledge of project and customer requirements and goals. | Important |
| Key Activity: B2. Identify and evaluate sources of information |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to pose critical questions. | Important |
| | | Ability to identify and prioritize the need for information. | Important |
| | | Ability to evaluate relevancy of sources of information. | Important |
| | | Ability to be creative in identifying and locating sources of information. | Important |
| | Technical Knowledge |
| | | Knowledge of copyright issues and laws. | Somewhat Important |
| | | Knowledge of research methods. | Somewhat Important |
| | | Knowledge of online and other sources of information. | Somewhat Important |
| Key Activity: B3. Gather background information |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to pose critical questions, and to understand and interpret both verbal and nonverbal responses. | Important |
| | | Ability to identify and prioritize the need for information. | Important |
| | | Ability to analyze and synthesize information. | Important |
| | Technical Knowledge |
| | | Knowledge of a variety of research tools and technologies. | Important |
| | | Ability to integrate various information technologies. | Important |
| | | Knowledge of company policies and procedures. | Somewhat Important |
| | | Knowledge of online resources. | Important |
| Key Activity: B4. Interview subject matter experts |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to identify and prioritize the need for data. | Important |
| | | Ability to summarize information. | Important |
| | | Ability to encourage cooperation. | Important |
| | | Ability to pose critical questions and analyze responses. | Important |
| | | Ability to listen, interpret and respond to communication appropriately. | Somewhat Important |
| | | Ability to interview a diverse population. | Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Important |
| | Technical Knowledge |
| | | Knowledge of key sources of information for subject matter experts. | Important |
| | | Knowledge of research interview methods. | Important |
| | | Knowledge of workplace and industry vocabulary. | Important |
| | | Knowledge of group interview facilitation techniques for information technology subject matter experts. | Important |
| Key Activity: B5. Interview and/or observe target audience |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Key Activity: B6. Interpret and report research results |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Work Function: C. Design Document |
| Key Activity: C2. Plan layout and document design |
| | Comment |
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| | Employability Skills |
| | | Ability to visually analyze relationship between parts/whole. | Important |
| | | Ability to demonstrate creative thinking. | Important |
| | | Ability to simplify, summarize and paraphrase complex material. | Somewhat Important |
| | | Ability to use advanced word processing and publishing tools. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of subject matter. | Important |
| | | Knowledge of the psychological impacts of layout. | Somewhat Important |
| | | Knowledge of company documentation guidelines. | Somewhat Important |
| | | Knowledge of principles of design. | Somewhat Important |
| | | Ability to select and apply technical information to meet user needs. | Important |
| Key Activity: C3. Select style and tone |
| | Comment |
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| | Employability Skills |
| | | Ability to demonstrate sensitivity to diversity issues. | Somewhat Important |
| | | Ability to communicate appropriate verbal and nonverbal messages. | Important |
| | | Ability to present information persuasively and objectively. | Important |
| | Technical Knowledge |
| | | Knowledge of different writing styles. | Somewhat Important |
| | | Knowledge of audience characteristics. | Important |
| | | Knowledge of strengths/limitations of media options. | Somewhat Important |
| Key Activity: C4. Determine information flow and level of detail |
| | Comment |
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| | Employability Skills |
| | | Ability to use logic to draw conclusions. | Important |
| | | Ability to use previous training/experience to predict outcomes. | Important |
| | | Ability to organize information logically. | Important |
| | Technical Knowledge |
| | | Knowledge of customer expectations. | Important |
| | | Ability to adjust level of detail to meet customer/user needs. | Important |
| | | Knowledge of document design tools. | Important |
| | | Ability to effectively organize complex information. | Important |
| Key Activity: C5. Identify appropriate visuals |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Key Activity: C6. Provide feedback to development team/individuals |
| | Comment |
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| | Employability Skills |
| | Technical Knowledge |
| Work Function: D. Develop and Write Document |
| Key Activity: D1. Select, synthesize and organize pertinent information to meet user needs |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to recognize and organize information most relevant and important to the situation. | Important |
| | | Ability to compile and analyze multiple viewpoints and items. | Important |
| | | Ability to use computers to process information. | Somewhat Important |
| | | Ability to use inferential knowledge and to synthesize information based on past experience and industry knowledge. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of user requirements. | Important |
| | | Knowledge of company standards and practices. | Important |
| Key Activity: D2. Create content of document |
| | Comment |
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| | Employability Skills |
| | | Ability to use word processing, desktop publishing, online publishing and graphics tools. | Somewhat Important |
| | | Ability to interpret and summarize research information. | Somewhat Important |
| | | Ability to create clear, concise original documents. | Important |
| | | Ability to analyze and synthesize information. | Important |
| | | Ability to use appropriate language, style, organization and format. | Important |
| | Technical Knowledge |
| | | Knowledge of the principles of technical writing and presentation. | Important |
| | | Knowledge of company standards and specifications. | Somewhat Important |
| | | Knowledge of technical writing tools, methods and delivery options. | Somewhat Important |
| | | Ability to create templates and style guide for information technology content. | Somewhat Important |
| Key Activity: D3. Develop feedback/validation vehicles |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to use word processing, desktop publishing, online publishing, email, net conferencing, telephone, video and graphics tools. | Somewhat Important |
| | | Ability to gather, analyze and categorize information. | Important |
| | | Ability to present complex ideas/information and analyze responses. | Important |
| | | Ability to listen attentively and compare multiple viewpoints. | Important |
| | | Ability to respond assertively while understanding impact on others. | Important |
| | Technical Knowledge |
| | | Knowledge of group communication aids. | Somewhat Important |
| | | Knowledge of company guidelines for obtaining feedback. | Important |
| Key Activity: D4. Obtain feedback on information and technical accuracy |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to solicit and accept constructive feedback. | Important |
| | | Ability to demonstrate composure. | Important |
| | | Ability to listen attentively. | Important |
| | | Ability to respond appropriately to others. | Important |
| | | Ability to evaluate feedback for accuracy and relevance. | Important |
| | | Ability to create data gathering processes. | Important |
| | | Ability to recognize job tasks, distribute work assignments and monitor performance. | Important |
| | Technical Knowledge |
| | | Knowledge of location of subject matter experts. | Important |
| | | Knowledge of company and departmental review processes and procedures. | Important |
| Key Activity: D5. Edit for readability, grammar and usage |
| | Comment |
| | | | |
| | Employability Skills |
| | Technical Knowledge |
| Key Activity: D6. Test, validate and verify for usability |
| | Comment |
| | | | |
| | Employability Skills |
| | Technical Knowledge |
| Work Function: E. Publish and Package |
| Key Activity: E1. Collaborate with graphics specialists |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to effectively interpret, clarify and influence communication. | Important |
| | | Ability to present complex ideas/information and analyze group/individual responses. | Important |
| | | Ability to use computer networks and email. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of graphics terminology and standards. | Somewhat Important |
| | | Knowledge of printing and production concepts. | Somewhat Important |
| | | Knowledge of desktop publishing concepts and tools. | Somewhat Important |
| Key Activity: E4. Tailor composition and layout for delivery media |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to present complex data/information to internal and external customers and vendors. | Important |
| | | Ability to listen attentively and interpret communication. | Important |
| | | Ability to organize information for specific audience, purpose and media. | Important |
| | | Ability to use writing, publishing, graphics and design tools. | Important |
| | Technical Knowledge |
| | | Knowledge of technical and financial advantages and limitations of media and methodologies. | Somewhat Important |
| | | Knowledge of project analysis and presentation techniques. | Important |