| Work Function: A. Perform Technical Analysis |
| Key Activity: A1. Gather data to identify customer requirements and capacity |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to identify and prioritize the need for data. | Somewhat Important |
| | | Ability to pose critical questions. | Important |
| | | Ability to analyze group/individual responses. | Somewhat Important |
| | | Ability to summarize information and requirements. | Important |
| | | Ability to encourage cooperation. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of customer interview techniques regarding requirements. | Important |
| | | Ability to identify key sources of information. | Important |
| | | Knowledge of the subject matter. | Important |
| | | Knowledge of global usage and cultural considerations. | Somewhat Important |
| Key Activity: A2. Define scope of work |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create detailed supporting documents and summarize information and requirements. | Important |
| | | Ability to analyze information for accuracy and consistency. | Important |
| | | Ability to compile multiple viewpoints. | Somewhat Important |
| | | Ability to visualize task sequentially and identify interdependencies. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of the types of features and functions and their implementation. | Somewhat Important |
| | | Ability to identify key sources of information. | Important |
| | | Ability to determine resources required for scope of work. | Somewhat Important |
| Key Activity: A4. Prepare preliminary application |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze organization of information and transfer information between formats. | Somewhat Important |
| | | Ability to demonstrate creative thinking while problem solving and apply creative solutions to new situations. | Important |
| | Technical Knowledge |
| | | Ability to design and structure content. | Somewhat Important |
| | | Knowledge of tools and techniques to create look and feel of an application/site. | Somewhat Important |
| | | Knowledge of site mapping and information mapping techniques. | Somewhat Important |
| | | Knowledge of graphical user interface design. | Somewhat Important |
| Key Activity: A5. Create and refine preliminary design or mockup |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to demonstrate creative thinking and problem solving. | Important |
| | Technical Knowledge |
| | | Knowledge of mockup development options and methodologies. | Somewhat Important |
| Key Activity: A6. Review technical considerations and constraints |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to examine information and recommend action plan. | Important |
| | | Ability to willingly help others and establish rapport with coworkers and customers. | Important |
| | Technical Knowledge |
| | | Knowledge of selected technologies and their limitations. | Somewhat Important |
| | | Ability to assess budget and equipment constraints. | Somewhat Important |
| Work Function: B. Perform Web Programming |
| Key Activity: B4. Write supporting code |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to write clear documents. | Important |
| | | Ability to use logic to draw conclusions. | Important |
| | | Ability to understand system organization/hierarchy. | Important |
| | Technical Knowledge |
| | | Knowledge of programming languages required for application. | Somewhat Important |
| | | Knowledge of code documentation process. | Somewhat Important |
| Key Activity: B5. Identify major subsystems and interfaces |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze logical consistency. | Somewhat Important |
| | | Ability to research additional information sources. | Important |
| | | Ability to evaluate alternatives and formulate action plans. | Important |
| | Technical Knowledge |
| Key Activity: B7. Develop design and interface specifications |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze information. | Important |
| | | Ability to analyze systems. | Somewhat Important |
| | | Ability to apply creative solutions to new situations. | Important |
| | | Ability to gather, analyze and resolve user needs and requirements. | Important |
| | Technical Knowledge |
| | | Knowledge of industry, company and product standards. | Important |
| Work Function: C. Develop, Deliver and Manage Content |
| Key Activity: C1. Research content and information architecture |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to interpret communication and compare multiple viewpoints. | Somewhat Important |
| | | Ability to apply creative thinking to new situations. | Important |
| | | Ability to examine task and technology relationships. | Somewhat Important |
| | | Ability to implement new technologies and applications. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of content sources. | Important |
| | | Ability to relate content to mission. | Important |
| | | Knowledge of web site architecture. | Important |
| | | Ability to organize information for maximum usability. | Somewhat Important |
| Key Activity: C4. Create or adapt content |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create original documents and synthesize information. | Somewhat Important |
| | | Ability to follow policies/procedures and work with minimal supervision. | Important |
| | | Ability to interpret and clarify communication. | Important |
| | | Ability to paraphrase, summarize and generalize existing ideas and demonstrate creative thinking process while problem solving. | Important |
| | | Ability to prioritize daily tasks and monitor/adjust task sequences. | Important |
| | Technical Knowledge |
| | | Knowledge of sources for content. | Important |
| | | Knowledge of company procedures and specification for content review. | Important |
| | | Knowledge of information mapping techniques. | Somewhat Important |
| | | Knowledge of web technology and its capabilities. | Important |
| Key Activity: C5. Produce graphics, layout elements and applicable code |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to mentally picture outcomes. | Important |
| | | Ability to think creatively and solve problems. | Important |
| | | Ability to judge aesthetics of graphics, animation, audio and video content. | Important |
| | | Ability to judge content and form and reconcile to overall project image. | Somewhat Important |
| | | Ability to compare multiple viewpoints and formulate plan of action. | Important |
| | | Ability to generate and evaluate alternative solutions. | Important |
| | Technical Knowledge |
| | | Knowledge of graphical applications and sources of graphic images. | Important |
| | | Knowledge of principles of graphical layout. | Important |
| | | Knowledge of user requirements and web development. | Important |
| | | Knowledge of content clearance and copyright considerations. | Important |
| | | Ability to develop and test supporting code. | Important |
| Key Activity: C6. Update content |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to follow rules/policies/procedures and work with minimal supervision. | Important |
| | | Ability to efficiently manage time and prioritize daily tasks. | Important |
| | | Ability to follow specified maintenance procedures and correct malfunctions/failures. | Somewhat Important |
| | | Ability to identify and recommend system modifications/improvements. | Somewhat Important |
| | | Ability to set well defined, realistic goals and apply self-management skills. | Important |
| | Technical Knowledge |
| | | Knowledge of website maintenance and updating methods and tools. | Important |
| | | Knowledge of work flow. | Important |
| | | Knowledge of application requirements. | Somewhat Important |
| | | Knowledge of website development rollout and logistics. | Somewhat Important |
| Work Function: D. Implement and Maintain Site and Applications |
| Key Activity: D3. Hand off to customer or user |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to gather and analyze customer/user feedback. | Important |
| | | Ability to willingly help others and establish rapport with coworkers and customers. | Important |
| | Technical Knowledge |
| | | Knowledge of company documentation procedures and standards. | Important |
| | | Knowledge of user support and training needs. | Somewhat Important |
| | | Knowledge of instructional design principles. | Important |
| Key Activity: D4. Integrate customer feedback |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to accept responsibility for own actions and impact on others. | Important |
| | | Ability to demonstrate commitment to personal/social improvement. | Important |
| | | Ability to be flexible and cooperative. | Important |
| | | Ability to recognize and analyze customer needs and resolve conflicts. | Somewhat Important |
| | | Ability to resolve technical issues and obtain customer approval. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of data gathering techniques. | Important |
| | | Knowledge of practices of internal, external and global customers. | Somewhat Important |
| | | Knowledge of the application or server being supported. | Important |
| | | Knowledge of user level of expertise. | Somewhat Important |
| Key Activity: D5. Perform application maintenance |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to visually analyze relationship between parts/whole, process/procedure. | Somewhat Important |
| | | Ability to identify the problem, analyze possible causes and recommend action plan. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of code development and software maintenance procedures. | Somewhat Important |
| | | Ability to evaluate alternatives and make decisions in code implementation. | Somewhat Important |
| Key Activity: D6. Recommend optimization and facilitate upgrades and improvements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to implement technological improvements and generate technological solutions. | Somewhat Important |
| | | Ability to analyze operational problems. | Somewhat Important |
| | | Ability to compose well-organized presentations and debate issues. | Important |
| | | Ability to develop formal and informal relationships with leaders in the enterprise. | Important |
| | Technical Knowledge |
| | | Knowledge of business plan and strategic goals. | Somewhat Important |
| | | Knowledge of budget considerations and evaluation techniques. | Somewhat Important |
| Key Activity: D7. Document application and site changes |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create detailed supporting documents. | Important |
| | | Ability to set realistic goals and apply self-management skills. | Important |
| | | Ability to follow rules and policies and work with minimal supervision. | Important |
| | | Ability to efficiently manage time. | Important |
| | Technical Knowledge |
| | | Knowledge of change procedure development and implementation. | Somewhat Important |
| | | Knowledge of change documentation procedures and standards. | Somewhat Important |
| | | Ability to review, evaluate and prioritize change requirements and requests. | Somewhat Important |
| Work Function: F. Manage Enterprise-wide Web Activities |
| Key Activity: F4. Provide quality customer service |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze customer needs and demonstrate commitment to customers. | Somewhat Important |
| | | Ability to resolve conflicts to customer satisfaction. | Important |
| | | Ability to identify the problem, analyze possible causes and recommend action plan. | Important |
| | | Ability to recognize differences/biases and respect the rights of others. | Important |
| | | Ability to accept constructive criticism and accept responsibility for own actions. | Important |
| | | Ability to communicate technical information to nontechnical audiences. | Important |
| | Technical Knowledge |
| | | Knowledge of operating environments, office suite applications, networks, hardware tools and online resources. | Important |
| | | Knowledge of practices of internal, external and global customers. | Somewhat Important |
| Work Function: G. Perform Testing and Quality Assurance |
| Key Activity: G4. Perform tests |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to follow processes/procedures. | Important |
| | | Ability to appropriately refer complaint/discrepancy. | Important |
| | | Ability to understand system organization/hierarchy. | Important |
| | Technical Knowledge |
| Key Activity: G6. Recommend and implement performance improvements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze and respond to client/user needs. | Important |
| | | Ability to write detailed documents. | Important |
| | | Ability to approach problems in a logical and systematic way. | Important |
| | Technical Knowledge |
| | | Ability to gather, analyze and present performance data. | Somewhat Important |
| | | Ability to collect, organize and maintain customer feedback. | Important |
| | | Knowledge of business goals and ROI processes. | Somewhat Important |