| Work Function: A. Analyze Project Requirements |
| Key Activity: A1. Gather data to identify customer requirements |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to pose critical questions. | Important |
| | | Ability to compile and analyze multiple viewpoints. | Somewhat Important |
| | | Ability to respond appropriately to others. | Important |
| | | Ability to identify and prioritize the need for data. | Somewhat Important |
| | | Ability to encourage cooperation and keep an open mind to new data and opinions. | Important |
| | | Ability to consolidate and summarize a variety of options. | Somewhat Important |
| | | Ability to apply creative solutions to new situations. | Somewhat Important |
| | Technical Knowledge |
| | | Ability to identify key sources of information. | Important |
| | | Knowledge of interview techniques with respect to customer requirements and delivery options. | Somewhat Important |
| | | Knowledge of information gathering methods and quantity of information required. | Somewhat Important |
| | | Knowledge of workplace and industry vocabulary. | Somewhat Important |
| Key Activity: A4. Identify time, technology and resource constraints and delivery options |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create detailed supporting documents. | Somewhat Important |
| | | Ability to understand constraints, generate alternatives, consider risks, evaluate options and formulate action plans. | Somewhat Important |
| | | Ability to present complex information and recommendations. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of key sources of information. | Somewhat Important |
| | | Knowledge of technology and resource constraints. | Somewhat Important |
| Work Function: B. Perform Research |
| Key Activity: B1. Define research questions |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to interpret information. | Important |
| | | Ability to compare multiple viewpoints. | Somewhat Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Somewhat Important |
| | Technical Knowledge |
| Key Activity: B2. Identify and evaluate sources of information |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to evaluate relevancy of sources of information. | Somewhat Important |
| | | Ability to be creative in identifying and locating sources of information. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of research methods. | Important |
| | | Knowledge of online and other sources of information. | Important |
| Key Activity: B3. Gather background information |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to analyze and synthesize information. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of a variety of research tools and technologies. | Important |
| | | Ability to integrate various information technologies. | Somewhat Important |
| | | Knowledge of company policies and procedures. | Somewhat Important |
| | | Knowledge of online resources. | Important |
| Key Activity: B4. Interview subject matter experts |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to summarize information. | Somewhat Important |
| | | Ability to encourage cooperation. | Important |
| | | Ability to pose critical questions and analyze responses. | Somewhat Important |
| | | Ability to listen, interpret and respond to communication appropriately. | Important |
| | | Ability to interview a diverse population. | Somewhat Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of key sources of information for subject matter experts. | Somewhat Important |
| | | Knowledge of research interview methods. | Somewhat Important |
| | | Knowledge of workplace and industry vocabulary. | Somewhat Important |
| Key Activity: B5. Interview and/or observe target audience |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to summarize information. | Somewhat Important |
| | | Ability to encourage cooperation. | Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Somewhat Important |
| | | Ability to listen, interpret and respond to communication appropriately. | Important |
| | | Ability to interview a diverse population. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of research interview methods. | Somewhat Important |
| | | Knowledge of workplace and industry vocabulary. | Somewhat Important |
| | | Knowledge of company and departmental practices and procedures. | Somewhat Important |
| Work Function: C. Design Document |
| Key Activity: C5. Identify appropriate visuals |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to use imagination to visualize events and activities. | Important |
| | | Ability to adhere to goals and constraints. | Somewhat Important |
| | | Ability to use presentation and graphics software. | Important |
| | Technical Knowledge |
| | | Knowledge of media choices. | Somewhat Important |
| | | Knowledge of document size constraints when using visuals. | Somewhat Important |
| Key Activity: C6. Provide feedback to development team/individuals |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to understand continuous improvement processes. | Important |
| | | Ability to relate intent to desired results. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of company documentation procedures. | Somewhat Important |
| | | Knowledge of design process and principles. | Somewhat Important |
| Work Function: D. Develop and Write Document |
| Key Activity: D2. Create content of document |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to use word processing, desktop publishing, online publishing and graphics tools. | Important |
| | | Ability to interpret and summarize research information. | Important |
| | | Ability to create clear, concise original documents. | Somewhat Important |
| | | Ability to analyze and synthesize information. | Somewhat Important |
| | | Ability to use appropriate language, style, organization and format. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of the principles of technical writing and presentation. | Important |
| | | Knowledge of company standards and specifications. | Important |
| | | Knowledge of technical writing tools, methods and delivery options. | Important |
| | | Ability to translate technical terminology and concepts. | Somewhat Important |
| Key Activity: D4. Obtain feedback on information and technical accuracy |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to solicit and accept constructive feedback. | Important |
| | | Ability to demonstrate composure. | Important |
| | | Ability to listen attentively. | Important |
| | | Ability to respond appropriately to others. | Important |
| | | Ability to evaluate feedback for accuracy and relevance. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of location of subject matter experts. | Somewhat Important |
| | | Knowledge of company and departmental review processes and procedures. | Somewhat Important |
| Key Activity: D5. Edit for readability, grammar and usage |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to evaluate consistency of written material. | Somewhat Important |
| | | Ability to judge the accuracy, appropriateness and style of document. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of grammar, readability and usability standards consistent with design. | Important |
| | | Knowledge of advanced word processing and editing tools. | Somewhat Important |
| | | Ability to apply professional editing principles. | Somewhat Important |