| Work Function: A. Perform Troubleshooting |
| Key Activity: A2. Query existing knowledge base |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to interpret and summarize information. | Important |
| | Technical Knowledge |
| | | Knowledge of how data is gathered, stored and manipulated in a database. | Somewhat Important |
| | | Knowledge of how to query a database and interpret responses. | Important |
| | | Knowledge of networks and online tools and resources. | Important |
| Key Activity: A7. Document hardware and software problems and resolutions |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create detailed supporting documents. | Somewhat Important |
| | | Ability to use appropriate language and terminology. | Important |
| | | Ability to accurately summarize and document information. | Important |
| | | Ability to communicate effectively with diverse audiences. | Somewhat Important |
| | | Ability to organize and present technical information in a logical and consistent manner. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of documentation tools. | Somewhat Important |
| | | Knowledge of technical presentation tools. | Somewhat Important |
| | | Knowledge of technical terms. | Important |
| | | Knowledge of documentation processes and procedures. | Important |
| Work Function: C. Perform Hardware and Software Installation, Configuration, Upgrades and Network Support |
| Key Activity: C4. Install, configure and test system hardware and peripherals |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to read and follow written instructions. | Important |
| | | Ability to interpret pictures and diagrams. | Important |
| | | Ability to examine the situation, analyze possible causes/reasons and recommend action plan. | Somewhat Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of hardware and peripheral installation and configuration. | Important |
| | | Knowledge of technical specifications. | Somewhat Important |
| | | Ability to use test equipment to analyze system operation. | Somewhat Important |
| | | Knowledge of hardware and software troubleshooting and adjustment techniques and practices. | Important |
| | | Knowledge of system and network test procedures. | Important |
| Key Activity: C5. Install, configure and test new operating systems, applications and upgrades |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to read and follow written instructions. | Important |
| | | Ability to interpret pictures and diagrams. | Important |
| | | Ability to examine the situation, analyze possible causes/reasons and recommend action plan. | Important |
| | | Ability to apply rules/principles to process/procedure and use logic to draw conclusions. | Important |
| | Technical Knowledge |
| | | Knowledge of software installation and configuration practices. | Important |
| | | Ability to use test programs and other aids to analyze system operation. | Somewhat Important |
| | | Knowledge of hardware and software troubleshooting and adjustment techniques and practices. | Important |
| | | Knowledge of applications programs. | Somewhat Important |
| | | Knowledge of network optimization practices. | Somewhat Important |
| Key Activity: C8. Prepare and maintain systems documentation |
| | Comment |
| | | | |
| | Employability Skills |
| | | Ability to create detailed supporting documentation. | Important |
| | | Ability to interpret information, prepare basic summaries and reports and select methods of communication. | Important |
| | | Ability to use logic to draw conclusions and examine information for relevance and accuracy. | Somewhat Important |
| | Technical Knowledge |
| | | Knowledge of technical documentation tools, procedures and practices. | Important |
| | | Knowledge of configuration standards and terminology. | Somewhat Important |