Learning Outcomes

Degree recipients should possess the skills and abilities described below:

• Set up, install, configure, and troubleshoot hardware
• Install, configure, upgrade, maintain, and trouble-shoot software
• Solve problems using recognized problem-solving methods
• Write and edit user documentation
• Prepare training materials and train end-users
• Administer and support computer networks
• Assess user needs and recommend computer solutions
• Perform computer facilities management tasks
• Use appropriate information resources to research user support issues, concepts, and tools and support lifelong technical learning

Learning Outcomes

Certificate recipients should possess the skills and abilities described below:

• Classify power supplies types and characteristics
• Install and test power supplies
• Explain motherboard components, types and features
• Install and configure a motherboard in a PC
• Explain the purpose and characteristics of CPUs and their features
• Install and configure a CPU in a PC
• Explain and install cooling devices
• Compare and contrast memory types, characteristics purpose and install memory in a PC
• Categorize storage devices and backup media
• Physically and logically manage disk drives
• Distinguish between the different display devices and their characteristics
• Install and configure peripherals and input devices
• Summarize the function and types of adapter cards
• Manage loading/adding device drivers and selecting the necessary software for certain devices
• Execute the procedures for changing options, configuring, and using the Windows control panel.
• Compare and contrast the different Windows Operating Systems and their features
• Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
• Demonstrate the appropriate use of communication skills and professionalism in the workplace
• Create and maintain system documentation
• Use techniques to service common problems with printer types, including network printers, spoolers, and Windows-specific devices.
• Classify the unique components of portable systems and their distinct problems.
• Use steps to perform an installation of a PC operating system, choose upgrade options, and install/launch typical Windows and non-Windows applications.
• Explain the basics of boot sequences, methods and startup utilities.
• Manage loading/adding device drivers and selecting the necessary software for certain devices.
• Manage a SCSI interface and hard drives.
• Execute the procedures for changing options, configuring, and using the Windows control panel.
• Investigate the Internet and basic procedures for setting up Internet access.
• Demonstrate proper use of command line and GUI interfaces.
• Summarize the basics of networking fundamentals, including technologies, devices and protocols.
• Create and maintain a local area network
• Categorize network cables and connectors and their implementations.
• Compare and contrast the different network types.
• Explain the basic principles of security concepts and technologies and secure a local area network.
• Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them.
• Demonstrate the appropriate use of communication skills and professionalism in the workplace.
• Create and maintain system documentation.

Learning Outcomes

Certificate recipients should possess the skills and abilities described below:

• Prepared for the following industry standard certification tests. COMPTIA A+, Net+ and Linux+ Microsoft MCSA

This certificate, which is designed to help students already working in Information Technology, also allows students to gain additional skills in documentation and customer service.