Learning Outcomes

Degree recipients should possess the following skills and abilities in addition to those specific to each track:

• Write, speak and listen effectively
• Apply critical thinking and logical research to technological problems in area of concentration
• Administer an organization's computer network infrastructure including servers, workstations, printers, and routers and other Internetworking devices
• Monitor network performance, troubleshoot network problems
• Explain fundamental networking theory, terminology, and industry recognized standards

Application Support Track

• Create business spreadsheets and documents conforming to acceptable business practice
• Compare and contrast memory types, characteristics purpose and install memory in a PC
• Distinguish between the different display devices and their characteristics

Operating System Administration Track

• Explain the function of and configure various services to support an enterprise network infrastructure
• Compare and contrast the different operating systems and their features
• Define the functions of client/customer service personnel and analyze how these functions contribute to the development of long-term relationships with clients, customers and suppliers

Network Administration Track

• Explain the theory and benefits of various technologies employed in Internetworks
• Perform simple hardware and software configuration on a switch and a router
• Explain the function of and configure various services to support an enterprise network infrastructure

Brief Description

The Cisco Support Technician certificate addresses design, configuration and support of networks and Internetworks in implementations based on current Cisco Internetworking hardware.

Learning Outcomes

Certificate recipients should possess the skills and abilities described below:

• Perform simple hardware and software configuration of a switch and a router
• Explain the theory and benefits of a VLAN and configure a VLAN on a switch
• Create site wiring diagrams and physical and logical topologies for a network
• Apply knowledge of Frame Relay, Integrated Services Digital Network (ISDN) and Point-to-Point Protocol (PPP)
• Describe the Wide Area Network design process and design a Wide Area Network

Brief Description

The Microcomputer Support Specialist certificate teaches skills used in entry-level positions in desktop support. Desktop support duties include the daily operation and support of computers across local area networks, application-level technical assistance to end-users and creation of written documentation. Technical classes in the certificate map to industry-standard certification tests from COMPTIA. Job titles include IT Specialist, Desktop Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, and Computer Specialist

Learning Outcomes

Certificate recipients should possess the skills and abilities described below:

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Install, configure and maintain client system software
• Install and configure end-user relevant Windows services and applications
• Assist end-users with basic software applications
• Create and maintain system documentation
• Demonstrate the appropriate use of communication skills and professionalism in the workplace

Brief Description

The Microsoft Network Support certificate addresses design, configure and support networks, infrastructure and workstations in implementations of varying size based on current Microsoft client and server operating systems.

Learning Outcomes

Certificate recipients should possess the skills and abilities described below:

• Configure services to support an enterprise network infrastructure
• Configure connectivity between network segments
• Manage the operation of a network from a central location and identify and resolve network connectivity problems
• Configure Domain Name Service to support a directory services database and install a directory services database
• Centrally manage users, computers and security settings
• Implement and administer a directory services database based on specific design requirements

Brief Description

Certificate recipients should possess the skills and abilities described below:

The Certificate of Achievement in Operating System Support Analyst is designed for entry-level positions in server administration and desktop support. Desktop support includes the daily operation and support of computers across local area networks, technical assistance to computer users and the creation of written documentation. Server duties include installing, configuring, monitoring and administering servers. Technical classes in the certificate map to industry-standard certification tests from COMPTIA and Microsoft. The certificate prepares students for these positions: LAN Administrator, Desktop Support Specialist, Computer Technician, Computer Support Specialist, Junior Network (or Systems) Administrator, Network Technician and Computer Specialist.

Learning Outcomes

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components
• Install, configure and maintain client and server system software
• Install and configure administrator-relevant Windows services and applications
• Monitor network to ensure network availability to all system users
• Implement security policies
• Create and maintain system documentation
• Communicate and act professionally in the workplace