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Job Description
Research In Motion Limited® (RIM)® is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM's portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools and software/hardware licensing agreements. RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM?
POSITION SUMMARY
The IT Desktop team resolves escalated support issues from our IT Service Desk. The successful candidate will be working with internal customers on a daily basis resolving any support questions they can not resolve. Typical tasks would be to troubleshoot and repair laptop or PC hardware/software problems, diagnose and repair problems via email, phone or in person at the user's location, Printer, Copier and Fax troubleshooting and repair, as well as perform regular maintenance. Other tasks include escalating and monitoring issues when dealing with external vendors for warranty repair issues, software installation and repair, and performing software installations for users as required. The incumbent will take ownership of escalated support issues and find resolution to problems, repair returned equipment to be redeployed, deal with external vendors to monitor cost effectiveness and recommend upgrading of appropriate systems and RMA equipment as needed.
Qualifications
ESSENTIAL SKILLS AND QUALIFICATIONS
- University or college education in a computer-related technology
- Experience providing customer support (in person, or via e-mail/telephone)
- Demonstrated ability to communicate clearly and effectively (oral and written)
- Proven track record of resolving difficult issues
- Knowledge and hands-on experience with Windows 2000 and XP, Microsoft Outlook, Microsoft Office suite 2003/2007, and/or Microsoft Exchange Server 2003
- Previous experience troubleshooting hardware and software
- Printer, Copier and Fax, and other peripheral device knowledge required
- MacOSX (10.5, and 10.6) and Entourage experience is desirable
- Must be able to be productive while working alone or in a team environment
- Must have excellent problem solving skills and be process oriented.
If you're driven to take wireless technologies to the next level, it's time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry!
© 2010 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.
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If this opportunity is of interest to you and you would like to be considered, please
apply online. If this opportunity does not match your career aspirations, we are still interested in knowing about you. We would encourage you to submit a
general profile and sign-up for our automatic email notifier. This will allow us to contact you should an opportunity come up that matches your preferences.
Please note that only those applicants who apply on-line will be considered.
We thank you for your interest in Research In Motion and look forward to hearing from you.
Best regards,
RIM Global Recruitment
Research In Motion
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Research In Motion (RIM), is a world leader in the mobile communications market, and has a history of developing breakthrough wireless solutions, such as the BlackBerry® wireless platform. To view our impressive BlackBerry solution products, please visit www.BlackBerry.com.
