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Having Trouble with the Databases?
There can be any number of reasons why you may have trouble getting into our periodical databases.
Here are the most common problems we come across and how to fix them:Name Variations
The most common issue we encounter is with student names. Occasionally, names will be entered incorrectly in the registration, and that will cause problems with logging in to the database.
Hyphenated last names also tend to cause difficulty. Our system doesn't know how to interpret a hyphen! If you have a hyphenated last name, replace the hyphen with a space. If you name is Smith-Jones, type Smith Jones and it should work. This also works for those with compond names with prefixes such as al, de, la, dos, van, etc. If you continue to be unable to access the databases and you have tried every name variation you can think of, please phone the circulation office at 425-564-2252 and we can check how your name is entered into the system.
"The search has timed out"
This often means that cookies are not enabled. Here are the instructions for enabling the cookies:
For Internet Explorer:
Go to Tools,
Internet Options,
Privacy,
Lower the scale and click "Apply"
For Mozilla Firefox:
Go to Tools,
Options,
Privacy,
Click "Accept Cookies from Sites"
Firewalls
If you have a security firewall installed on your computer or are using a computer at your place of business, this may block your access to the databases. If you are having trouble accessing the databases and have a firewall installed on your computer, try turning off the firewall temporarily (if you can) to see if that is what is causing the problem.