Outcomes:

After completing this class, students should be able to:

• Use techniques to service common problems with printer types, including network printers, spoolers, and Windows-specific devices.
• Classify the unique components of portable systems and their distinct problems.
• Use steps to perform an installation of a PC operating system, choose upgrade options, and install/launch typical Windows and non-Windows applications.
• Explain the basics of boot sequences, methods and startup utilities.
• Manage loading/adding device drivers and selecting the necessary software for certain devices.
• Manage a SCSI interface and hard drives.
• Execute the procedures for changing options, configuring, and using the Windows control panel.
• Investigate the Internet and basic procedures for setting up Internet access.
• Demonstrate proper use of command line and GUI interfaces.
• Summarize the basics of networking fundamentals, including technologies, devices and protocols.
• Create and maintain a local area network
• Categorize network cables and connectors and their implementations.
• Compare and contrast the different network types.
• Explain the basic principles of security concepts and technologies and secure a local area network.
• Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them.
• Demonstrate the appropriate use of communication skills and professionalism in the workplace.
• Create and maintain system documentation.