Outcomes:

After completing this class, students should be able to:

1. Analyze the trends in diverse team and organization management in the healthcare industry 2. Debate the issues and management strategies that relate to virtual teams and remotely located employees in the context of healthcare departments 3. Evaluate diverse communication styles and how they impact the team and organization performance and morale 4. Identify and develop strategies to assess inter-personal and team skills, cultural competency 5. Examine the qualities and skills of effective project and department managers in healthcare organizations and a diverse client base 6. Present and compare diverse leadership and motivation theories and practices, and analyze their respective effectiveness in the context of healthcare organizations and a diverse client base 7. Develop effective, diverse management strategies that promote communication, minimize stress, and increase productivity, and analyze their effectiveness in the context of healthcare organizations and a diverse client base 8. Examine and practice decision-making processes and techniques that facilitate effective and efficient change management for a diverse client base 9. Assess the impact of globalization and diversity on management and leadership strategies and practices in healthcare organizations 10. Develop plan and scenarios to prepare and lead effective training sessions including cultural competency for healthcare employees 11. Evaluate strategies and tools to support effective time management 12. Analyze strategies to reward and motivate diverse employees 13. Discuss and exercise strategies to identify conflict and support effective conflict resolution 14. Examine organizational leadership in managing continuous change in the context of healthcare organizations and a diverse client base