OLS 144 Office Procedures and Customer Service • 2 Cr.
Department
Division
Description:
Covers basic office skills includes filing, faxing, copying, answering telephones, and handling money and customer service skills focusing on the interaction with others and handling conflict. Prerequisite: OLS 106, 111, 141, 174 and Acceptance into the program.
Outcomes:
After completing this class, students should be able to:
Demonstrate effective use of general photocopier and fax machine Perform simple accurate basic money exchanges Display appropriate telephone ettiquette Compose different types of business e-mail with professional business ettiquette Alphabetize files and records accurately File and sort numerical information Demonstrate adequate customer service skills when approaching a possible customer Demonstrate the abilitiy to professionally answer questions of a customer Demonstrate the abiltiy to handle conflict with a customer with professionalism
