Description:

Covers typical office procedures and customer service skills. Includes filing, forms, faxing, copying, e-mail and telephone protocol, ten-key, and money handling. Emphasis is on developing quality customer service skills through discussion and role playing. Structured to accommodate special needs learners. Prerequisite: VENTU 172 or permission of instructor.

Outcomes:

After completing this class, students should be able to:

Demonstrate effective use of general photocopier and fax machine Perform simple accurate basic money exchanges Display appropriate telephone ettiquette Compose different types of business e-mail with professional business ettiquette Alphabetize files and records accurately File and sort numerical information Demonstrate adequate customer service skills when approaching a possible customer Demonstrate the abilitiy to professionally answer questions of a customer Demonstrate the abiltiy to handle conflict with a customer with professionalism