Description:

Designed to improve the spoken job performance of non-native English speaking employees. Focus is on developing formal presentation skills, effective telephony techniques and interpersonal communication strategies appropriate to the business environment. Prerequisite: Acceptance into program or permission of instructor.

Outcomes:

After completing this class, students should be able to:

• Engage in building intercultural business relationships
• Demonstrate understanding of the role of culture in business entertainment
• Engage in socially appropriate small talk with business acquaintances
• Answer the telephone appropriately in English
• Take telephone messages
• Relay telephone messages
• Use appropriate tone on the telephone
• Listen to and leave message on the answering machine
• Use telephone directories
• Make inquiries of companies
• Plan a formal business presentation
• Give a business presentation that includes an effective introduction, body and conclusion
• Effectively use visual aids in a business presentation
• Describe changing situations or trends in a business presentation
• Provide smooth transitions in a business presentation
• Participate effectively in business meetings
• Engage in basic negotiations in business settings