Outcomes:

After completing this class, students should be able to:

• Discuss his/her own self-perceptions
• Listen more actively and effectively
• Communicate respectfully with customers, patients, and their families
• Use age-specific language as appropriate with patients and family members
• Practice responsible and confidential communications as required in health care practice
• Communicate more effectively with coworkers and other health care professionals
• Work more effectively in team environments
• Use appropriate conflict management techniques with co-workers
• Use appropriate nonverbal communications
• Recognize the role that culture plays in his/her own practices and perceptions
• Identify the presence of cultural influences in patients and their families
• Access resources as needed for personal cultural competency and for assisting patients