Outcomes:

After completing this class, students should be able to:

• Define the process of communication and describe the specific qualities found in interpersonal relationships.
• Explain the relationship between perception, self-concept, and communication.
• Describe the characteristics of a competent communicator and the methods of improving language, nonverbal communication, and listening skills.
• Identify the common stages of interpersonal relationships and discuss the recommendations for improved relationship initiation, maintenance, and termination.
• Explain the influence of gender and culture in the interpersonal communication process.
• Discuss the nature of conflict and explain the effectiveness of the various approaches to conflict management.