BTS 109 Business Communications • 5 Cr.
Department
Description:
Develops effective business communication skills. Students learn communication problem solving, appropriate communication formats, and different methods of presenting content. Prerequisite: BTS 161 or equivalent experience and ENGL 092 or 093. Keyboarding skill recommended.
Outcomes:
After completing this class, students should be able to:
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Understand the importance of becoming a professional communicator in today’s changing workplace.
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Know how culture affects communication and know how to improve communication among diverse workplace audiences.
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Identify the three phases of the writing process.
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Write with a “you” view, maintain a conversational tone, and use positive language.
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Organize business messages using direct and indirect patterns.
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Use active voice, passive voice, and parallel structure effectively in written communication.
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Identify and fix misplaced modifiers in business messages.
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Write coherent paragraphs using good transition.
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Revise and proofread to eliminate grammar/punctuation errors, repetition, slang, clichés, and wordiness.
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Write smart and effective, e-mails and memos.
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Compose direct claim, request, adjustment letters as well as goodwill messages.
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Write effective persuasive messages and sales messages.
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Write bad-news messages sensitively and ethically.
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Prepare an oral presentation with appropriate visuals, correct citations, and an outline.
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Research resources to solve problems independently.
Offered:
- Fall 2013
- Spring 2013 (current quarter)
- Winter 2013
