Technical Support – Information Technology
This program offers students degrees in technical support. In addition to technical content, the courses include skills in four areas: communication skills (oral, written, and listening), general business skills, teamwork, and problem solving. Students are encouraged to meet with a program advisor to select the most appropriate entry courses. Students may apply credits earned in the certificate programs toward an Information Technology degree.
Please Note: Course content is subject to change based upon industry demand and/or innovations in technology.
View Credit Requirements for:
- Technical Support - Associate in Arts Degree
- Operating System Support Specialist - Certificate of Achievement
- Microcomputer Support Specialist - Certificate of Achievement
| Course No. | Course Name | Credit Hrs. |
|---|---|---|
| Choose 5 credits from the following: | 5 | |
| AMST 180 | Anthropology of American Life (5 Cr) | |
| ANTH 180 | Anthropology of American Life (5 Cr) | |
| BTS 144 | Personal Information Manager | 3 |
| Choose 5 credits from the following: | 5 | |
| BTS 189 | Web Page Authoring Tools (5 Cr) | |
| BTS 280 | Project Management Applications (5 Cr) | |
BUS& 101
|
Introduction to Business | 5 |
| ENGL& 101
|
English Composition I | 5 |
| ENGL& 235
|
Technical Writing | 5 |
| IT 101 | Introduction to Info Technology | 5 |
| MKTG 110 | Client/Customer Relations | 5 |
| PHYS 109 | Science for Information Technology | 6 |
| PROG 110 | Introduction to Programming | 5 |
| TECH 215 | PC Analysis & Configuration I | 5 |
| TECH 217 | PC Analysis & Configuration II | 5 |
| Choose 5 credits from the following: | 5 | |
| IT 103 | Networking Basics (5 Cr) | |
| NSCOM 201 | Cisco Networking I (5 Cr) | |
| Choose 5 credits from the following: | 4-8 | |
| TECH 289 | Portfolio Evaluation of Work Experience (4 Cr) | |
| -OR- | ||
| TECH 293 | Tech Support Internship I (4 Cr) | |
| TECH 294 | Tech Support Internship II (4 Cr) | |
| Approved Electives to bring total credits to 70 | 2 | |
| Choose one of the following tracks: | ||
| Track 1: Application support | ||
| BTS 163 | Word Processing Applications | 5 |
| BTS 165 | Spreadsheet Applications | 5 |
| BTS 168 | Database Applications | 5 |
| BTS 171 | Operating Systems for Advanced Users | 5 |
| Track 2: Operating System Administrator | ||
| NSCOM 220 | Implementing Client Op Systems | 5 |
| NSCOM 221 | Implementing Server Operating Systems | 1-5 |
| NSCOM 223 | Managing a Network Environment | 5 |
| TECH 223 | Using & Supporting Linux | 5 |
| Total | 90-94 | |
Download the completion worksheet for this degree [PDF]
| Course No. | Course Name | Credit Hrs. |
|---|---|---|
| BTS 165 | Spreadsheet Applications | 5 |
| BTS 168 | Database Applications | 5 |
| ENGL& 235
|
Technical Writing | 5 |
| IT 101 | Introduction to Info Technology | 5 |
| MKTG 110 | Client/Customer Relations | 5 |
| TECH 215 | PC Analysis & Configuration I | 5 |
| TECH 217 | PC Analysis & Configuration II | 5 |
| Choose 5 credits from the following: | 5 | |
| BTS 189 | Web Page Authoring Tools (5 Cr) | |
| BTS 280 | Project Management Applications (5 Cr) | |
| Choose 5 credits from the following: | 5 | |
| IT 103 | Networking Basics (5 Cr) | |
| NSCOM 201 | Cisco Networking I (5 Cr) | |
| Total | 45 | |
Download the completion worksheet for this certificate [PDF]
| Course No. | Course Name | Credit Hrs. |
|---|---|---|
| ENGL& 235
|
Technical Writing | 5 |
| IT 103 | Networking Basics | 5 |
| MKTG 110 | Client Client/Customer Relations | 5 |
| NSCOM 220 | Implementing Client Operating Systems | 5 |
| NSCOM 221 | Implementing Server Operating Systems | 5 |
| NSCOM 223 | Managing a Network Environment | 5 |
| TECH 215 | PC Analysis & Configuration I | 5 |
| TECH 217 | PC Analysis & Configuration II | 5 |
| TECH 223 | Using & Supporting Linux | 5 |
| Total | 45 |
Download the completion worksheet for this certificate [PDF]
= Course number and/or title change begins summer 2008. Courses with previous number/title are still applicable. Learn more about Common Course Numbering.