Teacher:
Jennifer Altman Telephone: (425) 564-
E-mail: Mailbox: R240-B
This is an English class and our topic is
business. The focus of this course is
improving your oral communication skills in a business setting. After completing this course, students should
be able to:
1.
Using the Telephone Effectively
a) Answering
the telephone c) Using proper voice
b) Taking
and relaying messages d)
Using the answering machine
2.
Making Formal Presentations
a) Planning d)
Listing information, Linking ideas, Sequencing
b) Introduction, Body and Conclusion e) Summarizing
c) Using Visual Aids to describe change f) Use PowerPoint for formal business
presentations
3) Participating in meetings
a)
Asking for and offering opinions f) Persuading and compromising
b)
Interrupting politely g) Entering the conversation
c)
Asking for clarification & restating h) Making recommendations
d)
Presenting an argument i) Accepting and refusing requests
e)
Agreeing and disagreeing
4) Negotiations
a)
Preparing for negotiations
b)
Bargaining and making concessions
c)
Accepting and rejecting
Textbook:
Grading:
Letter Grade: Percentage: Letter Grade: Percentage Letter Grade: Percentage
A 96-100 B- 80-82 C- 70-72
A- 90-95 C+ 76-79 D+ 65-69
B+ 86-89 C 73-75 D 60-64
B 83-85
2 Telephone messages 10 points 1 PowerPoint presentation 20
points
3 Mini-presentations 30 points Meeting
Role play 10 points
Introduction Negotiation
Role play 10
points
Explain
a visual Class
Participation 20 points Conclusion
Attendance
Daily attendance is expected. If you are absent
more than 5 times (10 percent of the total hours), you
will receive a warning letter. If you are absent more than 7.5 times (15
percent of the total hours), you will be dismissed
from the program. If you cannot attend
class, you should contact me before the class, either by telephone or
email. Simply say “I cannot attend class
today because I am sick/missed the bus/etc.” This is good practice for your
internship: you cannot just skip the class/work without informing the boss
before.
If you are more than 5 minutes late for class, you
will be marked as 1/2 absence. Learning
to get to class/work on time is an important skill for your internship!
If you are not in class, you are not participating
(F). If you sit in the class and speak
only when the teacher calls on you, you are not participating well (D). If you sometimes volunteer an answer or ask a
question, you are doing the minimum participation (C). If you often volunteer an answer or ask a
question, you are participating well (B).
If you volunteer an answer or ask a question everyday, you are
participating very well (A).
Tentative Schedule
|
|
Dates |
Text chapters |
|
Week 1 |
April 1-April 9 |
Using the Telephone -
Unit 3-4 |
|
Week 2 |
April 12-April 16
|
Using the Telephone -
Unit 4-5 |
|
Week 3 |
April 19-23 (no class on Fri,
April 23) |
Presentations – Unit 6 Presentation 1: An Introduction |
|
Week 4 |
April 26-30 |
Presentations - Unit 7 Presentation 2: A Visual |
|
Week 5 |
May 3-May 7 |
Presentations - Unit 8 & Unit 9 Presentation 3:
A Conclusion |
|
Week 6 |
May 10-May 14 |
Presentation: PowerPoint Presentation
|
|
Week 7 |
May 17-May 21 |
Meetings – Units 10 & 11
|
|
Week 8 |
May 24-May 28 |
Meetings – Units 11 & 12
Meetings
Role Play |
|
Week 9 |
May 31-June 4 (No class on Mon, May
31) |
Negotiations – Units 13 &
14
|
|
Week 10 |
June 7-9 |
Negotiations – Units 14 &
15
Negotiations
Role Play |